Job Description:

The Propane Department Call Center Customer Service Representative provides quality service to our customers in a timely and professional manner. Tasks include but are not limited to answering phones, use of Microsoft Office Products, ability to multi-task and manage time efficiently.

Responsibilities:

• Inbound & outbound calls, up to but not limited to 80 calls per day
• Process customer orders and dispatch orders
• Apply customer payments via phone, internet or walk-in
• Collections
• Schedule service work through group calendar
• Mass mailings

Qualifications:

• High school diploma/GED
• Reliable transportation
• 2+ years customer service experience in a fast-paced call center environment
• Must have filing and data entry experience
• Ability to type 50+ WPM
• Must be proficient in Microsoft Office Products
• Must be willing to work overtime and Saturdays as needed
• Sitting, bending, twisting

Job Type:

Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years